We are one of the leading and reliable Regulatory Consultancy Company based in Ahmedabad, INDIA. We offer customized and cutting edge solutions to Pharmaceutical Companies assisting them competitive and keep up with today’s global market. We are a team of experienced & knowledgeable professionals offering complete Medical Information solution availing your organization a high speed and custom designed services. Neoplus Team provides Medical Information services through its Integrated Response Center, available to assist your customers on 24×7 basis or based on client’s requirement. The staff of information contact center compiles of well trained and knowledgeable healthcare professionals, available as per your requirements, to exclusively receive, triage, and respond to telephone calls, emails, and faxes of your customers requesting information about your medical products. Our skilled agents, many of whom are healthcare professionals, are highly qualified and trained to recognize and document Adverse Events and Product Quality Complaints.
Our global, multi-channel, multi-lingual contact centers provide the flexibility for patients, healthcare providers and pharmaceutical representative to seek answers to their medical information inquiries with developed frequently asked questions (FAQ) database for standard company responses to medical inquiries. In summary, our Medical informative contact center having below features; Call Support as per clientâ€™s need and Setting up a client-customized Contact Center Dedicated team to process large number of adverse events and medical information requests Global & Multilingual Support Medical Information inquiry handling for one or more products Trained and Qualified healthcare professionals Follow-up Calls Proper call response and complete filing of Alert Reports as per clientâ€™s need Continuous training of agents/ medical information staff for client-specific processes Full staffing of Call Center with health care professionals and physicians for medical oversight Comprehensive enquiry receipt, response/processing and management Ensuring implementation of appropriate quality control and assurance procedures.